iPhrase Technologies provides e-business and e-service solutions to finance, technology, manufacturing, healthcare, travel, and retail industries. Its services include online customer support, online email and case resolution, contact center/knowledge management, self service search, and e-commerce search. iPhrase was founded in 1999 and is headquartered in Bedford, Massachusetts. The company has additional offices in California, Georgia, Illinois, and New York City in the United States, and in Jerusalem, Israel.
iPhrase was acquired by IBM (NYSE: IBM) in October 2005.
*An investment made by a predecessor fund managed by members of our current team.